Quality Technician

RESPONSIBILITIES / KEY ACTIVITIES:

Incoming Material Inspection & Testing

• Perform sampling, analysis including sensory, and verification of all incoming commodity, raw and packaging materials to ensure conformance with specifications.
• Perform block and release activities in SAP for incoming materials.
• Perform entry data and analysis the incoming materials into Power BI.
• Conduct incoming inspections, including attaching raw material sampling stickers to sampled materials as per the defined sampling plan and AQL requirements.
• Perform sampling, analysis and verification to the new materials and highlight any non-conformance.
• Arrange and manage retention samples for all incoming materials for traceability and shelf-life reference.
• Report and update any non-conforming materials detected during inspection immediately to relevant personnel and attach block or reject stickers as required.
• Conduct additional testing for shelf-life extension of materials when required.
• Assist in block and release of incoming materials in physical stocks.
• Participate in sensory evaluations with R&D for product development when necessary.
• Ensure allergen stickers are properly attached to allergen raw materials before materials are sent to production.

Documentation & Reporting

• Maintain accurate documentation for all incoming materials, including sampling records and test results.
• Verify and compile Quality Control Records for traceability and audit readiness.
• Record test results promptly and ensure entries are complete, accurate, and compliant with internal and regulatory standards.
• Attend daily OPS Quality meetings and provide updates on incoming status, inspection findings and non-conformance trends.
• Support documentation updates (e.g., Work Instructions, SOPs) as assigned by the Quality Engineer/Analyst.

Equipment & Calibration Management

• Operate, maintain, and calibrate laboratory equipment to ensure testing accuracy.
• Perform and maintain in-house calibration for inspection and laboratory equipment and support external vendor calibration when required.
• Monitor equipment performance, report malfunctions or out-of-tolerance conditions, and initiate corrective actions.
• Maintain calibration records for internal verification and audit purposes.
• Keeps measurement equipment operating by following operating instructions.
• Participate in Proficiency test organized by Internal Quality team.

Compliance & GMP

• Conduct warehouse inspections to verify cleanliness, GMP practices, pest control effectiveness, and compliance with company standards.
• Ensure all incoming inspections and storage practices comply.
• Participate in internal/external audits when required by providing records and demonstrating inspection procedures.
• Conduct routine GMP and sanitation checks; raise feedback on potential risks.

Laboratory Housekeeping & 5S

• Conduct 5S activities and housekeeping in the quality laboratory to maintain a clean, safe, and audit-ready environment.
• Ensure consumables are in sufficient stock and properly stored.

Cross-Functional Support

• Assist Quality Analyst/Engineer in investigations, projects, or other assigned tasks.
• Provide support in quality-related administrative tasks, including preparation of supplier performance data and reports.
• Assist in audit preparation and provide required records.

Food Safety & Quality Culture

• Promote FSQ activities (campaigns, awareness sessions, workshops) to strengthen plant culture.
• Support activities to enhance food safety and quality awareness.

Other Responsibilities

• Participate in and conduct PVP as per the established schedule and highlight if there is any comment from the other stakeholder.
• Be a backup for quality technician when manpower is insufficient or during absence, ensuring continuity of quality checks and verifications.
• Perform any other duties that may be assigned from time to time by Superior and Management
• Sharing job knowledge with each other team member.
• Quality personnel will assume the responsibility as per scope assign.
• Quality personnel are to support organizational ad hoc tasks as necessary.
• Quality personnel have the authority to stop the line when there is food safety and quality issue when necessary